INN7 INTERNATIONAL RETURN & EXCHANGE POLICY

HASSLE-FREE RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. To ensure a smooth experience and prevent customs delays, we facilitate all international returns via our approved carrier when required, with the necessary customs documentation.

HOW TO INITIATE A RETURN

1. Email Us: Contact support@inn7-fashion.com within 14 days of delivery.
2. Get Your Label: We will generate a pre-paid return label and the necessary "Returned Goods" customs documents.
   • Important: Please only use the documents provided by us. Using your own shipping method often results in double taxation and delays at customs, for which you will be fully responsible.
3. Ship: Print the documents, attach the label, and drop off the package at the carrier's nearest drop-off point.

COSTS & DEDUCTIONS

We strive to keep return costs fair. The following fees will be deducted from your refund (or charged) to cover express shipping and handling:

• Refunding an Item (Return Fee):
  • European Union & UK: €35
  • Outside the European Union: return shipping costs considerably more and depends on where you are. We confirm the exact figure with you before we issue the label, and it is deducted from your refund. Nothing is charged until you have agreed to it.
  • Sometimes we will not need the item back at all. Where that applies we will simply tell you, and there is nothing for you to pack, print or send.
• Exchanging an Item:
  Need a different size? We prefer to get you the right fit!
  • Inside the EU & UK: the first exchange on an order ships at €15. Further exchanges on the same order are charged at the standard €35 return fee.
  • Outside the EU: we confirm the exchange shipping cost with you before you commit to it.
  • Availability first: tell us the size you would like and we will confirm it is in stock before anything ships.
  • Note: If the requested exchange item is unavailable, we will offer you a full refund or Store Credit.

IMPORTANT CONDITIONS

• Item Condition: Items must be unworn, unwashed, and returned with all original INN7 security tags and brand tags attached. Items returned without the security tag intact will not be accepted.
• Footwear: Must be returned in the original, undamaged shoe box, placed inside a protective shipping box.
• Sale Items: Items marked as "Final Sale" are not eligible for return or refund.
  Tip: Unsure about sizing? We encourage you to chat with our team before purchasing sale items.

STORE CREDIT

Store credit issued for returns or exchanges has no expiration date. Please note that store credit is non-refundable and cannot be exchanged for cash.

REFUND PROCESSING

Once your return is received and inspected at our boutique, your refund will be processed to the original payment method within 5 business days.

CONTACT US

For any questions regarding your return, please contact our customer care team at support@inn7-fashion.com.